Housing Crisis (not the economic kind)

So, I'm starting to get a little anxious with our housing block. I contacted the Hilton Garden Inn in Charlottesville in November 11 regarding a housing block. I received a proposal and we liked it, so I went ahead and asked her to send me the housing contract. I never received anything, so I followed up again early December. I thought I'd give them sometime over the Thanksgiving holiday. The Director of Sales responded within an hour and said she'd "send" it that afternoon. Nothing arrived via email or post. I emailed this weekend and called today. Nothing. Does anyone have any advice or thoughts? I'm getting worried it's taking this long to get a contract, especially given the economic climate. We wanted to go with the Hilton Garden Inn because the hotel's super close to our reception venue. Thanks for any insight or advice!